CANCELLATION AND SHIPPING POLICY
Cancellation and Shipping Policy
Cancellation Policy:
Order Cancellation: If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to fulfill your request. However, once the production or packing process has started, cancellation might not be feasible.
Customized Orders: Cancellation requests for customized products are only accepted within 3 hours of placing the order. After this period, production may have begun, and cancellations may not be possible. Please reach out to us right away if you want to cancel a customized order.
Non-Customized Orders: You can request cancellation of non-customized orders only before the order is shipped. Once shipped, our Refund and Return Policy will apply.
Shipping Policy:
Shipping Locations: We offer shipping across India. International shipping is available upon request. Please note: customs duties, taxes, or additional fees (if any) are the responsibility of the customer.
Order Processing Time: Orders are typically processed within 2 business days after payment confirmation. Processing time may vary depending on order volume or complexity of custom designs.
Shipping Methods: We partner with reputable shipping carriers to ensure safe and timely delivery. Available shipping options will be shown at checkout.
Shipping Time:
Domestic (India): Estimated delivery within 8 to 10 business days.
International: Estimated delivery within 15 to 20 business days. Delivery times may vary due to customs clearance or logistical delays.
Order Tracking: You will receive a shipping confirmation email with a tracking number once your order is dispatched. Use this to monitor delivery progress.
Shipping Delays: While we aim to deliver on time, unforeseen events (e.g., weather conditions, logistics disruptions) may cause delays. If your delivery is significantly delayed, please contact our support team for assistance.
Incomplete or Incorrect Shipping Address: Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or losses resulting from incorrect address details provided at checkout.
Lost or Damaged Packages: In the rare case of a lost or damaged shipment, please contact us immediately. We will coordinate with the courier to resolve the issue and offer a satisfactory resolution.
Important Note on Damaged Packages: If the outer packaging appears visibly damaged at the time of delivery, please refuse to accept the parcel and inform our support team immediately. Accepting a visibly damaged package may void eligibility for a refund or replacement.
This Cancellation and Shipping Policy is subject to change without prior notice. We recommend reviewing this policy before each purchase.